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A Sweet Song of Success
Posted by: | CommentsI’ve never been one to rush into new technology…probably my age or the fact that too much technology requires thinking logically. I’m an artist and by nature thinking analytically and logically isn’t my default. So I must report that I’m new to the iPod. What I have is the iPod Nano, a purple one, and I must admit I’m amazed at the sound that comes out this bitty thing. I bought one of those little amplifier things for the iPod Nano, a miniMove Boombox – and I got a pink one because you’re never too old for pink!
What’s taken me awhile to figure out, however, is how to use the iTunes store. I know that millions of people buy and download music, tv show, movies and more at iTunes, but for this old gal, it’s not intuitive. I got in the mood yesterday for the music of my younger years, Simon and Garfunkle and Heart. I made the purchase but then had a difficult time figuring out how to do the download and syncing…as I said, not intuitive. Probably logical.
So what does all this have to do with business and my title of “A Sweet Song of Success?” For any size business, from the tiny solo-preneur to the mega conglomerate, success is a matter of tonality. Of chords that make sense and lyrics that speak true.
The iPod is a successful product for the Apple company because it provides (1) exceptional sound, (2) multi-functionality – you can listen to music, you can listen to books and podcasts, and you can view tv shows and movies, (3) portablity, (4) variety of options – everything from color to features, (5) accessories to tailor its use for the consumer and (6) value for pricing. There are other provisions but these are good ones for any product. Measure your product:
- Is your product exceptional? Is it constructed well? Will it hold up under ordinary useage? Is it easy to use? Does the paint chip? Will it sun fade? What is the shelf life? If you have competitors who make something very similar, what is different about yours?
- Is your product a “do only one thing” product [nothing wrong with that] or does it have more than one function? Multi-functionality can offset a product that generally is a one-time purchase rather than a repeat purchase item.
- Can your product be used in more than one location? Is it easily transportable?
- Does your product have options? Does it come in various sizes, colors or flavors? Can you do more than one thing with it?
- Can the consumer purchase add-ons to extend the use and functionality of your product?
- Is your product priced competitively? Do you believe your customers receive equal or greater value for the price charged for your product? Do you offer any added value?
Interestingly, my iPod doesn’t replace anything – I have not gotten rid of our cd player…it has its place. But I am enjoying both the small size of the iPod and, because of its size, the many ways and places I can use it.
As for my mention of the musicians, Simon and Garfunkle and Heart, they are proof that some “products” retain their “flavor” long after they are first produced. How sweet is the success of having a product that retains a marketshare for decades.
2 helpful guidelines for your business
Posted by: | CommentsThe younger of my two daughters called this morning and told me about her excitement for the 2010 edition of the San Francisco International Film Festival to be held in April. According to their website, “…Founded in 1957, the San Francisco International Film Festival is the longest-running film festival in the Americas.….” Her husband’s company handled the tech solutions for the 2009 festival which allowed her to attend many of the functions. During our conversation she told me about some interaction she’d had with the director this week and some ideas she had and I was impressed with her initiative taking. She talked about the importance of building relationships. After we said our “love yous” and “have a great days” I realized that two important ideas came out of our conversation that apply directly to entrepreneurs:
- taking initiative
- building good relationships
Initiative has within it the idea that you go with an idea. It is a “doing” word and means that you take action. Successful entrepreneurs are those who can start something new and follow through. In this time of economic downturn, more small and home-based businesses are starting up. For some, a job layoff is an opportunity to follow a personal passion by starting a home-based business. It takes initiative to:
- turn an idea into a business entity
- take that business entity to a functioning business
Once a business is up and running, it takes daily initiative (that ability to give energy to plans and tasks) to grow and prosper.
Building good relationships is what business is truly all about. Relationships with:
- customers and clients – these are the people who already know you, love you (at least like you) and your products and services; these are the golden relationships because you want (1) repeat business and (2) referrals and (3) feedback. Your current customers, if you ask them (take the initiative) will give you a heads-up on what they like and what they think could use improvement.
- potential customers and clients – how do you build a relationship with people you don’t yet know? You make your public face approachable; you make your storefront friendly and inviting; you hang out a “welcome” sign.
- other publics: build good relationships with your community (through giving back, volunteerism – whatever fits with your business plan); your industry, your competitors
It’s not a rule that you should take initiative, nor a rule that you should build good relationships, but both are good guidelines in building and maintaining a successful business.
It’s a wide world of Business and Industry
Posted by: | CommentsThey say to have the most enjoyment in deriving income is to either do what you love or do what you do best. In this difficult economy, however, that’s easier said than done. Sometimes to make ends meet people are starting home businesses by finding a need and filling it. Some people are using what innate skills they have and building a small business out of that. I’m always fascinated by the businesses that other people have and work that other people do.
*Yesterday on my own blog I wrote about the virtues of using old tried and true marketing methods like flyers, brochures and doorhangers. In my community these marketing pieces are being used to great effect by tiny businesses like lawn care businesses, house cleaning business, independent real estate agents, handyman services and even independent direct sellers like Avon reps. It’s kind of interesting however, the push me-pull you dance of these types of businesses…they are looking for homeowners in need of their services. When the economy is tough, these are the types of businesses that don’t take a lot of capital to start. However in a difficult economy it’s services like these that homeowners cut back on: lawn care-they’ll cut the lawn themselves; house cleaning-they’ll do their own cleaning; and purchasing cosmetics or other types of direct selling products, well discount chains’ products can fill the bill until the economy improves. Yet for a healthy economy, it takes consumers who purchase the goods and services that small businesses provide.
*I was thinking about the “business” of golf yesterday as I was reading about the AT&T Pebble Beach National Pro-Am tournament in Monterey California. While waiting in the doctor’s office a couple days ago [am fighting a bad cold like millions of others] I read about a woman who started a home business making golf supplies. She runs her business online and is doing well. Talk about finding and filling a need. Golf seems to be one “industry” that doesn’t die in a down economy. As a child I can remember lean times, but even in those times my dad still played his Saturday morning round with his friends.
*I’ve often thought that actors could think of themselves as solo-preneurs. Their business is acting and their product is their talent. Today I thought how risky that type of business can be. I believe that we [whatever our business] should never think our future success can be determined solely on our past performance. As with the stock market, just because a certain stock makes a profit one day in no way means it won’t fall through the floor the following day. A good parallel to that was in today’s newspaper’s entertainment section. A new motion picture, “The Wolfman” just came out and the reviewer in the paper gave it a “D” grade. Interestingly it stars such actors as Benicio Del Toro, Anthony Hopkins and Hugo Weaving among others – all have enjoyed great success on other projects. This movie, however, seems to hold that idea of not counting on success just because you had it in the past. Yes these actors did earn their income, however their resumes now include a “bomb.” Interesting industry!
*Another interesting industry that contains many independent or tiny business entities is that of salmon fishing. This is a California story that mirrors the economic difficulties of the world. The news today said, “…Sacramento River fall-run, which had been the backbone of a salmon fishing industry that in the 1970s generated $100 million and supported a fishing fleet of 4,500 boats, now appears certain to be off-limits to fishing for a third straight year….” Four thousand five hundred boats represents a lot of families looking for alternative income sources.
While I was at my doctor’s office I asked her “how’s business?” My family doctor is part of a very small practice – there are two physicians and a physicians’ assistant plus their clerical staff and two nurses. She replied that actually business was pretty good because in her line of work winter brings in lots of “sick folks.” Of course we didn’t talk about the nightmare of slogging through health insurance headaches and such; the point was she had “customers” which is something every small business wants and needs.
It’s a wide world of business and industry out there and I find it all fascinating.
3 Rules for Business
Posted by: | CommentsThere’s a popular saying that goes, “Rules are meant to be broken!” After all, isn’t that how one breaks out of the proverbial “box?” How could you possibly think outside the box if you’re constantly following all the rules that demand you stay in the box?
In the art classes I’ve taught, many times students would ask me about the “rules.” The “you should always” things. My response to that is that there are no rules. Not in art. What there are are techniques and skills. Once you learn how to use your materials then throw away the rules and let your creativity fly. Experimentation is all about the “what if” factor:
- what if I were to paint on glass instead of canvas? How would the paint react and what would be the effect of light?
- what if I were to position the images at the far right of the canvas, totally unbalancing it visually? Is this “allowed?”
- what if I were to put all the cool colors in the foreground and the warm colors in the background?
In art there are rules to be broken in order for creativity to blossom.
I seem like a maverick don’t I? Well, I’ll turn this around and now say that there are some rules for business that ought not to be broken. That there are contexts in which you truly do want to stay “in the box.” What might these rules be?
Rule #1: Show up every day.
- One of the beauties of having a home-based business, or being a solo-preneur is having the freedom to set your own hours and work when and where you want. That’s fine. It is one of the perks that I happen to love. Having said that, if you want your business to do more than just survive…if you want it to thrive…you have to show up every day. It might mean that you stay on top of your email. I’ve read about people who only read and answer emails once a week. That won’t work if you have set up a business that relies upon people being able to contact you and you them in a timely fashion. Personally I check my email frequently throughout my work day. It does not take me long to handle email…either I answer it, file it or dispose of it. If its something requiring more than a moment or two I will set it aside until an assigned part of my work day when I can devote time to it.
- Showing up might mean staying current with your blog posting or website updating.
- Showing up might mean staying current with your industry through reading and research.
- Showing up might mean staying current with networking – both social and socio-business.
Rule #2: Polish your products and services to a shine.
- My grandfather told me once that if his name is associated with something then he wants to make sure he can be proud of it. My grandfather was an artist and only signed and showed/sold his best work. Don’t have a “grade A” product and a “grade B” product. Either you are proud to offer your products and/or services or you’re not.
- Your customers and clients deserve to purchase the best you have to offer. A tiny business like mine cannot afford a “discount bin.”
Rule #3: Ignore your customers and clients to your peril.
- That might sound a little strong, but without profit your business will fail. We truly operate in a global marketplace now due to the internet. Today I joined a [new to me] businesswoman’s networking website that is international. The founder lives in Iceland. What this equates to is that competition for consumer dollars is fierce – never think for a moment that your product or service is so unique that there is no other that a potential customer could turn to. Give your customers and clients your attention.
- Give superb customer service and added value. And ask for the referral. And ask for feedback.
Break rules when doing so will spark creativity and leave room for “aha!” moments; but keep the rules that give your business cohesiveness and competitive edge.
Consistency is one part of a healthy business
Posted by: | CommentsWhat stands as the infrastructure of your business? If you are a solo-preneur, a home-based business owner or even just a small business with a partner, then the infrastructure isn’t an organizational structure, rather it’s how you do your business. Something holds your business together and keeps it going. I posit that one of the underlying structures for tiny businesses is consistency.
Consistency has as its meaning that of holding together, adhering, maintaining its shape – whatever “it” is. It has a nuance of harmonious agreement between elements of a thing. Thought of in terms of a business, consistency could apply to:
- a suite of services or products
- policies of customer care
- a business’ reputation
- the idea that our “walk” is in harmonious agreement with our “talk”
Is our business’ stated goal and vision in line with [consistent with] the products and services we offer? If my stated business is as a life coach, then my product offerings will not include workbooks about investing. If my stated business is as an insurance agent, then my product offerings will not include workbooks about self-improvement. This is a very simplified example, but to the point.
If my business website claims that customer care emails are promptly answered…are they? Are my actions consistent with my stated policies? Do I wait to hear from my clients or do I have in place a system of contact from me to them? If I state, somewhere in my business materials, that I care for my clients, then do I follow that with actions? For instance, if my business were that of a life coach and my clients signed a contract for services that spanned several months of consultation, do I have built into it a way for myself and my client to give one another non-consulting feedback? I would want to know if the client had questions, if the client understood clearly, if the client were doing the exercises, if the client were regretting the association. Not only do I want my clients to be “happy,” I want them to be getting the value from my business that I say they will.
I think a business’ reputation depends in part on consistency. Do you, in your business, do what you say you will do? Does your product do what you say it will do? Does your service deliver what you say it will deliver? Every product should perform equally with every customer who uses it. Same product. Same service. Client to client. Customer to customer. There should never be a time when favoritism gives one client advantage in your business from another.
Walking the talk and talking the walk are cute but true ways to say that you deliver what you advertise. Every time. That your products and services are in harmonious agreement with your business goals and vision. I have a favorite asian food eatery in my community that has a particular dish I really enjoy. This business also offers home delivery. Over the past two years, I have ordered this dish about eight times utilizing their home delivery option. Every single time, the food is delivered in the space of time the hostess said it would arrive; it has been hot; it has been packaged in such a way that none spilled; and it has been consistently delicious. Every time.
Makes me wonder if some people get into a business and don’t realize that they might have a “hit” or two that people will want time and again. Makes me wonder if these people realize they will have to deliver this “hit” many, many times and that it will need to be consistently wonderful each time. Musicians are like that…there are some songs a singer becomes famous for and that song will follow that singer for the rest of time…and crowds will want to hear that particular song sung by that singer and will want it to be sung just as beautifully as the first time. For the business person, being consistent with products and services can get tiring…but these same products and services are new to each new client and customer.
Healthy businesses are those who are consistent with every aspect of their business, from products to customer care.
Being in Business is Risky Business
Posted by: | CommentsHaving a business of your own is a bit like being a creative writer. A creative writer loves to ask and answer the question: what would happen if….? What would happen if:
- the title character were a woman instead of a man
- the title character were 75 years old and slightly deaf
- the title character had a side-kick who was independently wealthy
- all the action took place over the course of 3 days
- the setting was ancient Egypt
- the setting was in the Dark Ages
- the setting was 10 years into the future
A creative writer doesn’t see the “what if” question as risky…rather she sees it as opening doors, possibilities and opportunities. Without the convention of the “what if” it would be difficult to posit the possible. The same is true in a business.
Having a business of your own often involves risk and wondering “what if?” What if:
- you decide to go it alone as a solo-preneur…what are the implications of that?
- you decide to go into business with a partner…what would that look like?
- you limit your business to your local community only…does your community have the population size in your business niche to offer you enough business?
- you decide to have both a local business and an online presence…can you handle the possible case overload?
In building your business asking yourself the “what if I did this or that” kinds of questions can help to direct your creative thinking and help you to evaluate what you really and truly want to do. Once the business is up and running, there is still risk…still the “what if” questions to ask. What if:
- you take a vacation…can your business handle your being away from it for 5 days…10 days?
- you become ill…do you have a procedure built into your business to handle the inevitable down days?
- an outside, unforeseen natural or economic catastrophe occurs…do you have contingency plans in place for things like fires, floods and recessions?
- your business becomes too popular…can you turn away clients/customers?
- your business requires a new marketplace…can you retool?
Without risk there is no business; but risk doesn’t have to be thought of as negative. Rephrased as “what if” questions, risk becomes a way to look anew at your business…and keep you fresh and on your toes.







