Archive for Management
What You Dont Know Can Hurt You
Posted by: | CommentsMany times when working with organizations on strategies to increase gender diversity in the leadership ranks the leaders will say ” lets just get all the women together and ask them what they want”. While this is noble and certainly talking with the women in the organization to understand how they experience the culture is critical it is not “the answer” . One of the most serious issues women face when attempting to advance in male dominated cultures is lack of access. Lack of access to senior leadership, opportunities, information, and organizational knowledge. As a result of this lack of access women “dont know what they dont know”. This also is a driving force in the phenomenon of women rejecting efforts to start any type of program or initiative aimed at advancing women. It is common to hear some of the women who may have be closest to breaking through to levels where women have not been represented say that they are not role models and do not want anything to do with any programs related to women or women’s advancement. This also represents the fact that women “dont know what they dont know”. Best practice programs aimed at helping women to advance are all about business and all about evening a playing field that is not providing equal career development opportunities for all. The uneven field is not something most people can see without awareness raising activity. The women in the organization are in fact often the individuals who most cannot see what is happening and “what you dont know can hurt you”. There are a long list of things that an individual needs to know about an organization in order to increase their value proposition to that organization. The most common method of learning these key lessons is access. Access to senior leaders, opportunities, experiences, assignments, and organizational learning. Without this information our careers are like a journey we take without a map. Most of our male counterparts more naturally gain this very important access due to ease of networking that very naturally takes place between people who identify with each other. Therefore our male counterparts have a map which is a very real and tangible advantage. We may think the road to our destination is straightforward and with steady hard work we will arrive. Little do we know that there are side trips and short cuts we need to know about that we cannot see without access to organizational knowledge. When we hear the lament of male leadership teams ” we would hire women if only we could find any qualified to do the job” they are not always making excuses. Because women are very often taking a less than focused journey without a map- they may not be as qualified as their male counterparts because they have not had the assignments and experiences that they need to be prepared to be the best candidate for a job. In addition, research has shown us that women are very often evaluated on experience while males are evaluated on potential which multiplies this problem dramatically. SO what is the answer to this very significant dilemma? Learn how to build access. Stay tuned for my next posting on this very topic!!
The mystery of Agent Stan Conch…SOLVED!
Posted by: | CommentsDo you know Agent Stan Conch? More importantly, can you manage working with him? He is in every part of our work life and personal life. We ALL know and work with Agent Stan Conch. He is wildly unpredictable, can be furiously stormy and always seems to show up at the least opportune times.
How does one prepare to deal with his/her Agent Stan Conch? The strong, the mighty and unflappable remark that when they are faced with the agents’ turmoil, they rely heavily on their greatest strengths.
As a behavioral guru, I thrive in helping others realize their greatest work potential through their core competencies. You were born with them and carrying them with you your entire life. Are you however, aware of what they are?
Core competencies are the natural strengths that you embody, assisting you in all situations, good and bad. If you know your competencies, you can call upon them in times of turmoil and times of celebration.
Recommended competencies needed to deal with Agent Stan Conch:
While the assortment of competencies range in the hundreds, focusing on your top key strengths are the most important. Listed below are my TOP 10 picks to muscle up when the agent arrives.
The Business Case for Building Flexible Work Cultures- Series Part II
Posted by: | CommentsIn the Part I of this series we talked about the opportunity to support our need for flexible work cultures with a solid business case. We outlined the fact that the majority of our employees require flexibility at some point in their careers. Research increasingly points to flexibility as one of the most important career considerations of staff, emerging leaders and even our seasoned leaders. If we do not offer this flexibility in our organizations we will lose productivity in our top talent pool and we may lose this top talent completely to our competitors. In addition to flexibility as a requirement for top talent, consider the possibility that flexibility can actually improve your organizational results.
We also outlined four key business strategies that can be supported by flexibility in the organization. These are:
1-Employee Attraction and Retention
2-Improved Productivity
3- Improved Customer Service and Satisfaction
4- Effective Operational Management
This second posting will cover the first two strategies. Why are these strategies key to a business case for building a flexible work culture?…….or said another way…… How will flexible work cultures actually help to accomplish these business strategies?
Employee Attraction & Retention
The Business Case for Building a Flexible Work Culture- Series Part I
Posted by: | CommentsWhy do organizations offer flexibility? Business - Business- Business. Successful accomplishment of business strategy is the primary reason for building a flexible work culture.
The majority of our employees require flexibility at some point in their careers. Research increasingly points to flexibility as one of the most important career considerations of staff, emerging leaders and even our seasoned leaders. If we do not offer this flexibility in our organizations we will lose productivity in our top talent pool and we may lose this top talent completely to our competitors. In addition to flexibility as a requirement for top talent, consider the possibility that flexibility can actually improve your organizational results.
There are many definitions of flexibility. For the purposes of this discussion we are talking about any type of flexibility that allows team members to depart from the standard schedule of an early morning start time to an early evening departure, with all hours served as face time, either at a client/customer site or at the office location. There are many articles and books written regarding the types of flexible work arrangements available. This posting will not focus on the mechanics of the arrangements but the business case behind them.
Leadership and Emotional Pollution
Posted by: | Comments
Did you ever throw a paper cup on the ground and walk away? The women who read this blog would not think to do that. The cup would find a home in a trash can.
And, if you look down and there is a candy wrapper lying on the pavement, do you pick it up and throw it in a waste basket? Most likely you would take the moment to help clean up the area.
So, why do we walk past unpleasant situations, unpleasant people and just keep going? And, sadly, there are also times we add to the difficulties with our comments and critiques and more “junk” is left in the room.
It’s time to look emotional pollution in the eye and start a campaign against toxic patterned behavior spills.
Saying “no” to divisiveness, to gossip, to office politics is an important step to cleaning up this invisible environment that pollutes as much as leaving trash on the floor.
Think about it for a moment. When someone tells you a “juicy tidbit” about a colleague how do you respond? Do you simply say “uh huh” and walk on? Do you ask for details and add “I knew she couldn’t be trusted?” Do you go to another colleague and say “Wait till you here this?”
5 Lessons I’ve Learned about Leadership
Posted by: | CommentsThe economic waves have settled a bit and my company is getting ready to hire several new employees. As the resumes have rolled in, more than I can ever remember, I thought back to my very first professional job and the anticipation of the world that was unfolding before me.
When you started your career what was front and center on your work agenda? I was armed with a master’s degree in psychology and I was going to make the world a happier place.
There was no idea of owning a business, no idea of leading others, no idea of public speaking, and no idea of writing a book. I was focused on learning the ins and outs of being a therapist, working with the invisible forces that make us do what we do.
Interestingly, forty years later the core of my career is the same. I still love to dig down into the hidden world of behavior patterns and how they impact us at home and at work. I also am amazed that instead of a small office with just the right therapeutic setting of chairs, tables and a couch I run a 450 acre retreat center that can sleep 60 people, with an organic vegetable garden, labyrinth, pond large enough for a paddle boat and outdoor dining pavilion.
Where have all the leaders gone?
Posted by: | CommentsFlip-flip, flip-flip, flip-flip, flip-flip…the sound of the revolving doors at Kaufmann’s Department Store more than 30 years ago in downtown Pittsburgh. If you grew up in the suburbs, you knew that the best place to meet your friends for a day of shopping was under the clock at Kaufmann’s.
The memories of shopping in retail stores is marked with exceptional service, quality of product and a superb experience. Shopping in the city was an event. Display cases always full, sales associates pressed and polished and shopping bags overflowing. Flip-flip, flip-flip.
Fast-forward, it is 2010. Flip-flip, flip-flip, flip-flip, flip-flip, the revolving door continues however, this time, it is the revolving door of corporate retail and the short term leaders.
Where have all the leaders gone?
Today’s most effective leader is far and few between. We live in a throw-away world. While there is merit in making change to grow in a career, today’s leader seems to be changing every 2 years at the executive level in many retail companies. Is it greed? Incompetence? Or is it that these are good leaders working for CEO’s who are inept?









