Even getting into elevators, I notice that everyone whips out their fancy phone. No one says a word or even has their head up between floors to say ‘good morning,’ ‘late night’ or ‘great weather.’ We all need constant connection but in person, we are not connecting with anybody at all.

I definitely want to see more businesses provide mobile friendly sites (including mine). All of this is underway and I’m looking forward to more ways for our customers to reach us. But once clients arrive, I want nothing more than to be live, communicative and able to engage them with a real connection lest I have to start ushering phone guided zombies through our suite.

Another trend I’d add is the that video is becoming omnipresent as bandwidth expands to accomodate it. Look for more video blogging in the future, I think.