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Are Your Client Delight Efforts Misplaced?

July 13, 2010 By Maribeth Kuzmeski

I have spent many years speaking about the concept of creating an exceptional client experience. I even have the term, “Client Delight” trademarked because of the educational materials I have created around this topic. But recently, I read something in Harvard Business Review (July-Aug 2010) that made me change my thinking on this topic, quite drastically actually. The … [Read more...]

Excessive Interviewing – What Has Happened to Courting Top Talent? Should Companies Pay for Excessive Interviews?

May 9, 2010 By Tina Kashlak Nicolai

More than ever, I am hearing top talent from various positions and industries express their discontent with lengthy interviews processes, poor recruiting etiquette and indecisive decision-making on behalf of companies.  While we are still experiencing an employers market, the employer needs to regain focus and treat candidates with dignity and respect.  Until that happens, … [Read more...]

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