Brought to you by TorHoerman Law: The recovery of the hotel industry after the pandemic-induced disruption has been exemplary. According to data by Statista, hotels in the US reported a significant increase in the revenue per available room (RevPAR) and the average daily rate (ADR) above pre-pandemic levels in 2025. The industry revenue was a massive $120 billion in 2025 and … [Read more...]
The Impact of Social Media on Customer Service
Brought to you by Absent Answer: Social media has revolutionized how businesses interact with customers in the past few years. Companies now strive to offer better customer service and be available to their customers at the click of a button, unlike when clients had to visit stores in person for queries or to register a complaint. As of October 2023, 5.3 billion individuals … [Read more...]
The Future of Contact Center Services in the Philippines: Embracing the Digital Frontier
Brought to you by Piton Global: The future of contact center services in the Philippines is undergoing a profound transformation as digital technologies revolutionize the industry. Contact centers are embracing digital transformation to leverage the power of advanced tools and strategies, enabling them to deliver more efficient, personalized, and seamless customer … [Read more...]
The Evolution of Retail Customer Experience: Trends and Best Practices
Brought to you by Look DS: Buying things in stores is becoming more complicated. Customers demand a more convenient and pleasurable shopping experience and want it constantly and across all channels. It's your responsibility as a store owner to meet the needs of your clientele so you can succeed in the retail industry. Thanks to retail digital signage, customers can get a … [Read more...]
5 Must-Know Customer Service Trends for 2023 that Successful Businesses Will Follow
You might not be able to predict the future, but that doesn't mean you can't prepare for it. By taking a look at some of the top customer service trends for 2023, you can get a head start on making the changes your business needs to stay ahead of the competition. The Evolution of Customer Service in the Digital Age It's no secret that customer service has evolved quite a bit … [Read more...]
5 Best Ways to Boost Your Customer Retention Rate
As we're halfway through the year, entrepreneurs across the globe are preparing themselves to rise above the negative impact of COVID-19 and hoping to get a strategic jump on crucial business aspects such as customers. It's often perceived that gaining new customers is like hitting a home run. Although this notion is true, no business should just be focused on expanding … [Read more...]
10 Steps to Deliver Better Social Media Customer Service
Your business needs to have a process in place to deliver exceptional customer service when and where people are looking for it, and that includes on social media. Every day, consumers post questions about brands and products on their social media profiles, particularly on Twitter and Facebook. Some might even take the time to go to your business' Facebook Page to post a … [Read more...]
7 Tips to Build a Business Based on Relationships
You can only take your business so far by yourself. Past that, you need successful relationships with clients, vendors and other professionals to take your business to the next level. Go Above and Beyond One of the best ways to build a relationship with clients is to go above and beyond what you’re called to do. If the contract stipulates 10 customer service sessions, and … [Read more...]
4 Ways To Commit To Excellence In Your Business
Recently, while visiting my parents, I needed to get a key made. Since Home Depot was the closest place, I went in and found a sales associate. I didn’t know where the right department was, so I asked. Do you know the response I got? “So what do you want me to do about it?” To say my husband and I were shocked is an understatement. Could you imagine saying that to one … [Read more...]
14 Ways to Show Your Clients and Your Business Some Love
Valentine’s Day may be fleeting, but there are still 14 days left in February to shower your clients, and your own business, with some heartfelt acknowledgement and appreciation. This short 'n' sweet post will get you going in the right direction, internally and externally. Once you start down the list, you'll likely notice a few tactics you can expand upon. For Your … [Read more...]