Win or lose, true fans don’t stop cheering for their team. Unconditional fans cheer for their favorite team to win again and again, to move closer and closer to their goals (beating a rival, clinching a series, winning a championship, etc). When our team is losing, we figure out ways to cheer for them some more (rally caps on!). And when they pull through, we share in their success, feeling like winners ourselves because we had our allegiance in the right spot.
It is the same for true fans of your business. A fan of yours WANTS you to win. They cheer you on, want to help you, and are proactive in their support. We all have fans that we are grateful for, but the question is — how can we get more fans? I’d venture to say that all of us could use a few more no matter how many unconditional fans we have.
Why does someone become a fan? Being a true fan is more about a feeling than about the tangible products we sell. Observation of successful firms has shown that perhaps the best way to get this loyalty may be through the little things, not the extravagant ones. Listening more than talking, more face-to-face with our best clients, and truly making them feel important. Intangibles.
Measure it! How are you doing? How many clients do you have that are loyal? How many unconditional fans? Maybe 2011 could be the year of the fan – your fans!
I have been a Packer fan forever. I’ve seen them in terrible years (remember the 1970’s and early 80’s?) but I never stopped cheering. I’m a fan and would be even if they lost last Sunday to the rival Bears. And it’s a sure bet that I’ll be cheering like wild on February 6 in Dallas. Now if I only had tickets…