Five Core Principles for Turning Clients and Prospects into Raving Fans Once upon a time customer service meant more than pressing 2 to wait (and wait and wait) for “the next available representative.” Companies valued those who bought their goods and services and went the proverbial extra mile to make them happy. Today we’re more likely to hear about a company that’s … [Read more...]
Susan Spencer Talks Cash Flow in 5-Part Women on Business Video Series
I'm very happy to announce the new WomenOnBusiness.com YouTube channel has been launched! The first video available on the new channel was created exclusively for the Women on Business audience by business woman and author Susan Spencer whose new book, Briefcase Essentials, is coming soon! In the first video in Susan's 5-part "Cash Flow" series, Susan speaks directly to … [Read more...]
What You Dont Know Can Hurt You
Many times when working with organizations on strategies to increase gender diversity in the leadership ranks the leaders will say " lets just get all the women together and ask them what they want". While this is noble and certainly talking with the women in the organization to understand how they experience the culture is critical it is not "the answer" . One of the most … [Read more...]
Entrepreneurial Tip #1: Begin with a Dream
A dream for a small business might be as simple as a sidewalk flower shop. Or you have an idea for a cozy four-table breakfast shop. Maybe your dream is to start up a concierge bookkeeping service. No matter what the business is, it began with a dream. As a writer, I've been absent from Women On Business for awhile as I was working on redesigning my business blog and art … [Read more...]
A Picture Says 1,000 Words – Especially on The Internet
If a picture of you appears on Facebook or somewhere else on the Internet, it is likely that just about anyone can see it if they search for you. Right now there is a Facebook application called Photo Finder, powered by Face.com. It uses facial recognition and social connections software to locate a photo of someone – even if it wasn’t identified by name (tagged). You want … [Read more...]
The mystery of Agent Stan Conch…SOLVED!
Do you know Agent Stan Conch? More importantly, can you manage working with him? He is in every part of our work life and personal life. We ALL know and work with Agent Stan Conch. He is wildly unpredictable, can be furiously stormy and always seems to show up at the least opportune times. How does one prepare to deal with his/her Agent Stan Conch? The strong, the … [Read more...]
The Business Case for Building a Flexible Work Culture- Part III
In the Part I and II of this series we talked about the opportunity to support our need for flexible work cultures with a solid business case. We outlined the fact that the majority of our employees require flexibility at some point in their careers. Research increasingly points to flexibility as one of the most important career considerations of staff, emerging leaders and … [Read more...]
Can You Be Too Independent?
I have received comments over the years from family and friends who say to me that I’m independent to a fault. Is there such a thing as being too independent? After a 20 year career in corporate America, I left about six years ago to start my coaching business and I’ve never looked back. Sure, there have been challenges; plenty of challenges. I would be dishonest if I … [Read more...]
Leadership and Emotional Pollution
Did you ever throw a paper cup on the ground and walk away? The women who read this blog would not think to do that. The cup would find a home in a trash can. And, if you look down and there is a candy wrapper lying on the pavement, do you pick it up and throw it in a waste basket? Most likely you would take the moment to help clean up the area. So, why do we walk past … [Read more...]
Do You Ever Get Stuck?
A couple of weeks ago, I interviewed Libby Gill on my Head over Heels Radio show about her book, You Unstuck: Mastering the Rules of Risk Taking in Work and Life. Reflecting on that discussion this week, I realized that there are so many ways we get stuck in our personal lives and in our businesses. I guess it’s part of the human condition to get “stuck in our ways”, … [Read more...]