As we all rush out to do some holiday shopping and retailers put their best foot forward, as a small business owner you want to be sure that your sales don’t cripple your business. Attracting new customers is great, but what you want is repeat business and customer loyalty. Stick with these tips and build a relationship, not a sale. Listen to your customers While it is … [Read more...]
A Gutsy Woman Leader Occupies Wall Street
There she was, tufts of purple hair framing her face as she stood daring the policeman to arrest her. “What if I punch you in the eye?” she queried. “What if I knee’ d you in the groin?” she challenged. She was told she would not be arrested if she stayed with the protestors and that made the day much brighter. Think about it. What do you do when you feel the passion … [Read more...]
The Capable Employee
As a modern business owner, I’ve caught the fever to rely on gadgets and depend on electronic communication in lieu of actually picking up the phone; but I wonder, have I done my company a disservice? As I visit client sites and assess the challenges they face, it becomes clear that sometimes the culprit is not the employee, it’s the technology. Excessive reliance on … [Read more...]
Hey Boss, Your Policy is Stupid!
As business owners we often set policies and procedures from a reactive point of view. Something happened that brought the situation to our attention and then we put things in place to ensure they don’t happen again. But is this the best way to create policies? Can your staff weigh in on their effectiveness and when they do, do their opinions matter? If you have a sense that … [Read more...]
Gloria Steinem and Fear Busters
There were all kinds of sizes, shapes and ages at the Pa. Women’s Conference in October. Close to 4,000 women gathered to listen, compare, critique, and collaborate. It was stimulating. One well deserved standing ovation went to Gloria Steinem, still beautiful in her 70's. With hair pulled back and little make-up, she is a great example of how one can age gracefully and … [Read more...]
GUTSY WOMEN RELATE RADICALLY at WORK
Knowing the difference between men and women is easy when we look at body parts. It is not so easy when we think about how our brains operate differently, yet they sure do. Let’s just take the example of men and women in meetings. Now, we all know meetings are most likely to have some stress components. Knowing the differences in ways that we respond to stimuli can make the … [Read more...]
Grab the Money!
It’s no secret that you need capital to operate and grow, but then comes the question how do you get it? For some of the lucky ones they have the personal cash to use or they are able to tap well heeled friends and family for the money. For the unlucky ones, you need money to operate and grow, but where do you get it? Tap your community bank. An often overlooked … [Read more...]
Are They Contractors or Staff?
One of the more complicated tasks for a business owner is being able to correctly classify the people working for you. As a one man shop it it’s fairly easy, when you pull someone in it is a temporary arrangement. As a larger operation, it gets a bit tougher. The Department of Labor and the IRS have just made this issue more complicated. The Department of Labor and the IRS … [Read more...]
The USPS Lesson
The post office is nearly bankrupt, the cost cutting is not working. We are in danger of losing a service that is vital to many small businesses. So while other business blogs are looking at this situation and wondering what went wrong, I’m asking “what can we learn?” The postal situation is not unique and what it highlights is how the wrong type of organizational culture can … [Read more...]
The Cost of Business
In our current situation many companies are cackling about how much money they have saving on services and are doing their fair share to keep pushing prices down. On the surface this savings looks good to many companies, but as soon as the economy turns around these services are going to go back to the increased costs they deserve and then what? Well in my years I have observed … [Read more...]