Brought to you by Kall8:
In today’s business world, effective communication is essential to provide better service to customers and increase your employees’ efficiency. Fortunately, there are numerous communication tools that businesses can take advantage of depending on their specific needs.
Most of the communication tools available in the market can be used for free while others only offer paid versions. Businesses can also rely on telecom services like Kall8 for their unique communication requirements.
Some of the communication tools you can use for your business include the following:
1. Phone Systems
When you’re starting out, never be tempted to use your personal mobile phone as your business phone. Just like your professional and personal life, it’s always best to keep them separate.
Having another phone for your business makes it much easier for you to claim its charges as a business expense. Aside from that, once you invest in a good phone system, your business will come across as professional and credible.
The best thing about a business phone system is that it comes with features like conference calling, which can be helpful in running a company with multiple employees.
2. Private Messaging and Chat Apps
Collaborative spaces that offer group or private messaging and chat features are one of the best communication tools available for businesses. They are an effective form of communication for managers and busy employees. Instant messaging also makes it hassle-free to provide updates on projects and conduct team discussions.
These kinds of communication tools also work well for remote businesses when team members or employees are spread across various time zones and locations. With this, conversations can be accessed easily and files can be shared as necessary.
The utility of instant messaging apps and chat rooms may vary from one situation to another. For example, if you don’t have a lot of team-based projects, having an instant messaging app may be more handy as compared to chat rooms.
3. Social Intranet
An intranet is basically a private hub, which can be accessed by authorized users within a company. This is primarily used to improve collaboration and communication within the workplace. Oftentimes, modern intranets are built using a content management system which is typically easier for non-technical employees to use and manage.
With the existence of telecommuting and BYOD or Bring Your Own Device, having an intranet solution can offer more flexibility for businesses and ensures that every employee is working towards the same goal.
An intranet also allows you to share company news quickly and establish an environment rich with valuable information. It can also be linked to the company’s security permissions to ensure confidential and sensitive information is seen only by a certain group of people. That is why an intranet is a great communication tool for businesses managing a lot of teams and projects.
Email is one of the most prolific business communication tools available today. The good thing about email is that it creates a variety of communication opportunities. Employees may use email to communicate valuable information within your workplace, and executives or managers can use this tool to communicate with higher ups or discuss reports.
Since email has a wide audience, businesses may use this tool to keep in touch with their clients and receive or provide feedback. Emails can also enable you to solicit new customers and provide a place for customers to contact executives or employees as needed. Emails also enable users to receive or send files as attachments with messages, so tech companies can distribute critical updates.
5. Social Media Websites
Social media websites like Twitter and Facebook have emerged as valuable communication tools for businesses. Through free accounts on these websites, businesses can easily boost their exposure to potential and existing customers. They can also quickly expand their reach to their target audience without having to pay for anything.
Social media websites also enable customers to contact businesses anytime they want. So, if you still don’t have an account on any social media site, make sure to create one now for your business to retain your current customers and attract a growing audience.
6. Web Conferencing Tools
For many businesses, conference calls have become a staple of communication. Thanks to the latest technology, collaborating employees can share ideas quickly through a web conferencing platform or tool online.
This communication tool features advanced functionality, which enables presenters to share a video or desktop with every participant simultaneously. Sales professionals may also use these tools to make pitches to customers.
Effective communication is essential, particularly for businesses with employees working across various locations. It’s also a crucial requirement to provide better customer support, which is vital to help your business grow. No matter how big or small your business is, make sure you take advantage of the above-mentioned communication tools and see the difference they make.