As small business owners we routinely perform tasks that larger companies would associate with assistants and receptionists. I answer phones, research client questions as well as conduct meetings and business development. As the economy continues to stall I have found myself performing tasks that even I have had to sit back and wonder if I should be doing them. What I have … [Read more...]
The Fiscal Cliff and Your Business
The crux of the situation as many business owners know is consumer spending. As we plan and strategize growth, many of us wonder if our businesses will be around this time next year. Even firms such as my own that concentrate on business services are feeling the crunch that has become the personality trait of this economic climate. If there is a strain on the middle class, many … [Read more...]
IP is the New Black
Last night I learned the best business information that I have heard in quite a while from Oliff & Berridge, PLC wait for it-Intellectual Property Rights. In building our empires we are so caught up in success and growth that we don’t think about risk. After you have spent years building your brand recognition and customer base, how easy is it for someone to come along and … [Read more...]
Is it Okay to think Customers are stupid?
RyanAir CEO Michael O’Leary made headlines this week when he argued that a customer in Spain deserved to pay $380 for having RyanAir print a boarding pass. He went even further when he said that “all passengers are stupid who think we will change our policies or our fees”. I’ve been thinking about this statement all morning and I can’t shake the bad taste it’s left in my … [Read more...]
Are proposals worth it?
As a professional services firm, I spend an awful lot of my time preparing and submitting proposals. They are time consuming, sometimes costly and not immediately effective. So why submit them? Well there are a million reasons against them, but here are my top 5 reasons for them. They introduce your company and your ability I am not a formal person, but I do know what I know … [Read more...]
Sales For All Seasons
As we all rush out to do some holiday shopping and retailers put their best foot forward, as a small business owner you want to be sure that your sales don’t cripple your business. Attracting new customers is great, but what you want is repeat business and customer loyalty. Stick with these tips and build a relationship, not a sale. Listen to your customers While it is … [Read more...]
A Gutsy Woman Leader Occupies Wall Street
There she was, tufts of purple hair framing her face as she stood daring the policeman to arrest her. “What if I punch you in the eye?” she queried. “What if I knee’ d you in the groin?” she challenged. She was told she would not be arrested if she stayed with the protestors and that made the day much brighter. Think about it. What do you do when you feel the passion … [Read more...]
The Capable Employee
As a modern business owner, I’ve caught the fever to rely on gadgets and depend on electronic communication in lieu of actually picking up the phone; but I wonder, have I done my company a disservice? As I visit client sites and assess the challenges they face, it becomes clear that sometimes the culprit is not the employee, it’s the technology. Excessive reliance on … [Read more...]
Hey Boss, Your Policy is Stupid!
As business owners we often set policies and procedures from a reactive point of view. Something happened that brought the situation to our attention and then we put things in place to ensure they don’t happen again. But is this the best way to create policies? Can your staff weigh in on their effectiveness and when they do, do their opinions matter? If you have a sense that … [Read more...]
Gloria Steinem and Fear Busters
There were all kinds of sizes, shapes and ages at the Pa. Women’s Conference in October. Close to 4,000 women gathered to listen, compare, critique, and collaborate. It was stimulating. One well deserved standing ovation went to Gloria Steinem, still beautiful in her 70's. With hair pulled back and little make-up, she is a great example of how one can age gracefully and … [Read more...]