In present day business, there’s more than one way to skin a cat. I’m not sure who the sicko was that coined the phrase, but I get the gist of it; not everyone needs/uses the same techniques to accomplish the same goal. Being a person who marches (and sometimes skips) to the beat of her own drummer, I totally get that concept. Not only do I want to do it my way, I want the … [Read more...]
Are You a Problem Solver or a Problem Blamer?
I fly a decent amount and have had a lot of good and a lot of bad experiences with the airlines. The biggest issue I have with the airlines, especially my carrier of choice, is not that they make mistakes. I don’t expect any business to be perfect. At issue is how they deal with problems. Too often, their first reaction is to put the problem back with me. The protocol seems to … [Read more...]