Author Archive
Are you a hypocrite boss?
Posted by: | CommentsShould this letter be addressed to you? Bosses may have it a bit tough sometimes – always being the ‘bad guy’, the one that needs to change. Staff aren’t perfect of course, but they are a reflection of their boss in many ways.
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How to deal with complaints
Posted by: | CommentsRecently I wrote about Ex-Virgin Blue employee Torsten Koerting who designed a board game using Virgin Blue branding that criticises his former employer’s decision-making process.
You can’t control your staffs every word…
Posted by: | CommentsI was charged twice for an item at the fruit and vege shop so I took my receipt back with me next time.
Use ‘the wisdom of crowds’ at your work
Posted by: | CommentsThere is a great book called “The Wisdom of Crowds” by James Surowiecki. It basically says if you ask enough people a question you will end up with the correct answer.
How to do a ’skill stocktake’ in your workplace
Posted by: | CommentsNumber 16 in The Boss Benchmark is about staffs unutilsed skills. It talks about doing a ’skill stocktake’ in your workplace. I’ve recently written an article about how exactly you can go about this. You can read it here (full link is http://www.thebossbenchmark.com/How%20to%20do%20a%20skill%20stocktake.doc ). If you are trying to:
* gain a deeper understanding of your staff
* increase staff happiness and engagement
* identify ways to increase productivity
Then a skill stocktake would be great for you, your staff and your workplace 
Manage WITHOUT managers
Posted by: | CommentsA while back I blogged about ROWE - results orientated workplaces and a fab book called “Why Work Sucks and How to Fix it“. ROWE is based on the radical statement “adults deserve to be treated like adults”.
