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Creating Systems to add Value to your Customers

April 16, 2009 By Monica S Flores

I heard the good news yesterday that a friend and her husband’s company is in the midst of a $600 million buyout. Over the years I’ve seen how they have navigated through major challenges in what their products are, how they capture consumer interest, their market share, and their distribution channels, and I’m inspired (and at the same time amazed and a little awed by) their ability to convert knowledge and skill into products and customers.

Their business process has brought them into a system that manufactures and distributes a highly engaging consumer product — and they’ve managed to create a mechanism that moves the idea through the different production stages into a final boxed set that goes on the store shelf, to be bought by the end user.


How can we as women in business do the same for our companies? What systems do we have in place to add tremendous value for our customers? What is our process to convert our specific, niche, unique knowledge into a product, or a patentable process, or a service model, or some other asset?

As women in business, we all have the option to make our business a million-dollar business. How do we do it? By thinking big, of course, but also by doing one of two things: creating an item that you sell a lot of at a small price, or creating an item that you sell a little of at a large price. In my friend’s case, this is a small electronic item that retails for under $200 and is highly desirable to their user base.

What is your product or service?

What is your system?

How do we create a system that runs, clock-like, through a set checklist of items to deliver a final product or service?

How do we determine and evaluate the metrics necessary to understand our business? What is the unit of measurement we utilize?

What is our definition of success?

What are the key elements that need to be in place for us to succeed?

Who are our people? What are their strengths and weaknesses?

If we don’t have related knowledge on-hand, to whom do we turn to get that expertise or big-picture thinking?

What is the plan from now moving forward? How do we take our model to scale?

When we go into business, we do so for a reason or series of reasons: for me it was freedom, capability, and the ability to fully utilize my skillset. Now in my 5th year of business, I am exploring many of these questions myself and I invite your ideas on how to move your business to the “next level”.

Monica S Flores

Monica S Flores

Monica S. Flores leads large-scale web development projects in refactoring, redesign/redevelopment, digital platform buildout, & new product launches. She works with US-based & international associations, non-profits, public agencies, & startups on how to reach their communities online. Her focus is to build community, foster connectedness, & use her technology & management skills to make a better world. She believes each of us has an ability/obligation to use our knowledge, ideas, & talents to advance fairness, justice, safety, health, sustainability, & wellbeing. Find her books <a href="http://www.tinyurl.com/monicastradebooks">at Amazon</a> or <a href="http://www.linkedin.com/in/monicaflores">connect with her on LinkedIn</a>.

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Filed Under: Customer Service, Strategy, Technology Tagged With: business

Comments

  1. Cecilia Edwards says

    April 22, 2009 at 8:03 am

    Monica, having systems is in fact extremely important when trying to create value in a business. Many entrepreneurs mistakenly focus only on the revenue of their business or even the amount of income it creates for them. Real value comes when you have a scalable and salable asset. Systems, processes, and knowledge converted into products are the way to do that.

    Great post!

    Cecilia Edwards
    http://www.ceciliaedwards.com

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