Hassle, fuss, haste, low energy levels and never-ending tasks---these are the regular parts of Monday blues we face every week. Talking about work makes some people sick and actually working, well I better remain silent on the subject. For most people, the don't go back to work in a happier mood than they were in during the weekend. The scale of despise towards work varies but … [Read more...]
Building Customer Loyalty
A satisfied customer is not a loyal customer by any means. I build brand and customer trust by being loyal to THEM and by NOT expecting them to be loyal to me! How do I build customer loyalty? I earn loyalty by giving it. I do it one “D” at a time: Discover (what is important or of value to my customer), Decide (what their experience will look like), Deliver (what I … [Read more...]