You might not be able to predict the future, but that doesn't mean you can't prepare for it. By taking a look at some of the top customer service trends for 2023, you can get a head start on making the changes your business needs to stay ahead of the competition. The Evolution of Customer Service in the Digital Age It's no secret that customer service has evolved quite a bit … [Read more...]
The Importance of Maintaining Customer Relationships
Sponsored by Salesforce: The relationship between a business and its customers is one of the most important in determining whether a company will succeed or fail. If a company is unable to treat its customers well, those people are unlikely to be loyal customers for life. However, companies that are able to create and maintain relationships with consumers may be the ones … [Read more...]
7 Steps to Quality Customer Support
Customer support isn’t easy. Any business owner can tell you that once the customers start coming in, it becomes really difficult to keep up with your day-to-day routine. Even more difficult is that you have to keep every customer satisfied, because in essence, they are what keeps your business going. Whether you’re providing support by yourself or you’ve got a small team … [Read more...]
10 Steps to Deliver Better Social Media Customer Service
Your business needs to have a process in place to deliver exceptional customer service when and where people are looking for it, and that includes on social media. Every day, consumers post questions about brands and products on their social media profiles, particularly on Twitter and Facebook. Some might even take the time to go to your business' Facebook Page to post a … [Read more...]
5 Ways to Sell Your Brand
Building a loyal customer base is absolutely essential for your business if you want to achieve steady sales growth. According to Pew Research, loyal customers on average are worth up to 10 times as much as their first purchase. Your probability of making a sale to an existing customer is 60 to 70 percent compared to 5 to 20 percent probability for selling to a new … [Read more...]
7 Tips to Build a Business Based on Relationships
You can only take your business so far by yourself. Past that, you need successful relationships with clients, vendors and other professionals to take your business to the next level. Go Above and Beyond One of the best ways to build a relationship with clients is to go above and beyond what you’re called to do. If the contract stipulates 10 customer service sessions, and … [Read more...]
5 Customer Support Apps Small Businesses Will Love
Customers are essential. They are the reason businesses thrive. Not delivering customer service well is like closing your doors to opportunity! With a myriad of tools available for easing the customer service workflow, businesses have run out of excuses like: “We're a startup. We're strapped for cash.” “We're bootsrapping. We decided to do everything by ourselves, so we … [Read more...]
Are You Building Your Business Based on Relationships?
Are you building your business based on relationships? We all have relationships with various people we come in contact with. For example, you have a relationship with the person who cuts your hair. They know what you want and the way you want it. That’s a relationship. In your business, you must also build relationships. Relationships where your clients can trust that … [Read more...]
4 Ways To Commit To Excellence In Your Business
Recently, while visiting my parents, I needed to get a key made. Since Home Depot was the closest place, I went in and found a sales associate. I didn’t know where the right department was, so I asked. Do you know the response I got? “So what do you want me to do about it?” To say my husband and I were shocked is an understatement. Could you imagine saying that to one … [Read more...]
14 Ways to Show Your Clients and Your Business Some Love
Valentine’s Day may be fleeting, but there are still 14 days left in February to shower your clients, and your own business, with some heartfelt acknowledgement and appreciation. This short 'n' sweet post will get you going in the right direction, internally and externally. Once you start down the list, you'll likely notice a few tactics you can expand upon. For Your … [Read more...]