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What are your non-negotiables?

What are the behaviors that you absolutely must-have and absolutely will not tolerate?

Over the last five years, I’ve developed a “manifesto” of sorts that lists out the things that I am willing to work with and more importantly, the things that I will not work with — at all.

This list has helped me sort out “good” projects — which are beneficial and profitable to my company, from the “bad” projects — which do not fit what I am trying to do.

Here are five of the items on my list:

1) I have to have a good overall feeling about the project, client, or customer. If we don’t “jive” at the very beginning, I usually do not see this improving over time. If I get a bad vibe or if I’m uncomfortable about a potential project at the beginning, we usually redirect to another service provider. It just works better this way.

2) I don’t abide by any kind of bad treatment. For example, no one will yell at me, threaten me, or curse at me or my team. As an addition: we do our very best to stay away from anyone who attempts to threaten us with litigation or who has a litigatious background. Research comes in handy here.

3) I encourage transparency. We post progress reports, notes, photos, receipts/invoices, and openly accessible documentation during the process. If there is a question or issue, we like to address it earlier rather than later.

4) I steer clear of negativity, bossiness, deliberate ignorance, and contentious behavior. In my experience, if someone exhibits these traits during the discovery or information-gathering phase, there are sure to be bad implications for the project down the line. While I’m fine if someone is having a bad hair day or is having a “moment” — I usually chalk that up to life experience — but if that behavior is spilling over into the process, I work very hard to not let that impact our deliverables list. See #2 — we tend to not work with these customers anymore.

5) I state my expectations, values, and ideas very clearly, in the very beginning. Most people’s time is extremely valuable and as a consequence, all of us must reduce the time we spend dealing with people who don’t respect time. If a project seems like it will be a good fit for me and for my team, it usually is. If it’s not, it’s not — that’s just how it is. Usually, we sort out “good fit” during the initial phase of discovery.

I’m happy to report that over the years this list and the others in my toolkit have helped me gain more and more clarity about the type of work, the type of people, and the types of customer referrals that come my way.

I hope you will find your top five list of non-negotiables — and keep them. You will find that many options close down and the journey that you are supposed to be taking — your true journey — will reveal itself with even more clarity.

I’m interested in networking with you if you are success-oriented and/or if you are in business, and/or if you are interested in attaining green, sustainable, eco-friendly practices in your home and at work.

Send me a tweet at @monicadear if you want to chat.


handbook1smcreditcardsSpecial offer for Women on Business readers: purchase an e-version of my 240-page book on “Fifty-one Ways to Build your Community of Clients Online” for only $9.99 (use PayPal or your credit card to pay). 200 copies available. Use this discount code: womenonbusiness.

For instant download click to purchase

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Feb
11

Working as Part of a Team

Posted by: Monica S Flores | Comments (1)

None of us can go it alone. We all work in an interconnected community of people.

After reading a recent WSJ article on “How to Succeed in the Age of Going Solo” (link: http://on.wsj.com/d87Gv7), I was reminded once more of the power and importance of finding a network of people.

Employment trends are showing more and more people taking on self-employment, with more and more women opening up their own shops, businesses, and consulting practices. We offer our abilities to ourselves, to our families, and to the larger communities in which we work: when we all work together, we all rise together.

Today I invite you to come up with a “best” list of 20 people who you want to become part of your inner circle. These may be your mentors, business advisors, or potential partners that overlap some of what your own business does (for example, graphic designers, printers, and web designers work well together. So do attorneys, financial advisors, and mortgage brokers, as mentioned in that article).

Whatever format it takes, or however you want to organize your list, create a list of these people who will be your “power partners” and who will help you succeed in the future. Consider this: by reaching out to them, you will also help them succeed.

Here’s a great quote from a Hollywood producer at PlanetDMA.com:

This is a business of know-how and know-WHO. Spend time learning everything you can, at every level you achieve, and helping everyone you can, whatever level you are at. Your peers are your greatest resource; cultivate them! Unless you’re an Oscar winner yourself, Denzel and Julia are not the people you need to meet; they already have a pile of people they already are indebted to and taking care of. Instead, do everything you can to help your circle of peers achieve because when they do, they are going to open the door to bring you in with them. And if you are the one who gets through a door first, bring the people who have taken care of you in with you – at their level of competence.

I’m interested in networking with you if you are success-oriented and/or if you are in business, and/or if you are interested in attaining green, sustainable, eco-friendly practices in your home and at work.

Send me a tweet at @monicadear if you want to chat.


handbook1smcreditcardsSpecial offer for Women on Business readers: purchase an e-version of my 240-page book on “Fifty-one Ways to Build your Community of Clients Online” for only $9.99 (use PayPal or your credit card to pay). 200 copies available. Use this discount code: womenonbusiness.

For instant download click to purchase

Learn more about this resource.

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Feb
04

Visionboard for your Success

Posted by: Monica S Flores | Comments (0)

I invite you to take a look at my own visionboarding process: I’ve been working on some variation of this for the last 3 years now, and I’ve been keeping a “attainable goals” list since 2001, when I first started being more proactive, positive, and engaging with my chosen line of work and my personal and professional mission statement.

My main purpose in being here on the planet is to educate, empower, and connect, and the specific avenue where I choose to do this is through working at my web design company supporting women in business and progressive organizations. I strongly support minority women and green business women.

My keywords list includes: green, sustainable, holistic, organic, fair trade, collaboration, open source, PHP/mySQL, Drupal, content management system, web design, web development. As a web developer, I work with multiple clients who are just formulating their overall business plan and strategy, and I like to think that the exercise of identifying what you’ll put on your website helps you understand what you are attempting to do through your business or endeavor.

I invite you to distill your outlook on work into a few paragraphs and start sharing that, talking about it, and focusing on it. By having a very niche, specific, and laser-like intensity about the kinds of customers we work with, I feel like our company has been able to achieve success.

Here’s my visionboard slideshow: I review this daily.

2010 Visionboard monicadear
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Jan
30

People, Planet, and Profits

Posted by: Monica S Flores | Comments (0)

The “triple bottom line” is something you’ve been hearing about lately. It refers to thinking about your business in a way that measures your impact on people, planet and profits.

Instead of solely reading a Profit and Loss statement and focusing on the “bottom line” (how much your company netted), the trend towards measuring a triple bottom line means you find measurable indicators socially, ecologically, and economically.

Globally, we’re seing more and more women starting and running businesses: with this comes more sustainable and green ways we can choose to implement.

  • We can make workplaces more mother-friendly.
  • We can offer opportunities to work remotely and use web tools for collaboration.
  • We can offer more ways to communicate.
  • We can make decisions based on how we impact our staff and vendors, clients and partners.
  • We can be more eco-friendly, sustainable, and far-thinking in terms of our goals.

This year I’m going to be focusing more on the triple bottom line and how it applies to your business. I’ll be reviewing work collaboration tools and ways you can remain competitive by focusing on your social responsibility report card.

Would you like to see a sample report card?


Here’s ours: we’ve used this for the last 6 years to identify if we’re on track with our goals to make a sustainable company.

44620bf52d4e3pinkflower10K Webdesign is committed to social responsibility and environmental sustainability. We are taking the following actions (this is our report card):

Environmental Sustainability

Water: We monitor our water use and make every effort to reduce our consumption.

Paper: We do the majority of our work online, and we deliver files electronically. When we use paper it is at least 30% post-consumer recycled and nonchlorinated.

Electricity: We use compact fluorescent bulbs, turn off lights when not in use, and purchase energy-efficient appliances. We utilize double-paned windows and good insulation to reduce energy usage. We refrain from air conditioning.

Food Waste: We compost all organic matter and food waste. For company functions we use sustainable-origin utensils, cups, and plates — bring your own mug.

Commuting: We encourage online meetings and predominantly meet via phone, Skype, e-mail and WebEx.

Each one Teach one: We support other groups in their effort to be more green.

Social Responsibility

Women and Minorities: We hire and subcontract women and minorities.

Grants/Loans: We donate a portion of profits to our Kiva.org portfolio as low-interest loans to support micro-entrepreneurship efforts.

Education: We write regular articles and give presentations on social and sustainable business practices within our communities.

10K Webdesign founders donate significant amounts to charities and we annually offer pro bono services to non-profits that share our mission.

We offer a discount on all quoted estimates if your business is green-certified or takes other socially responsible or environmentally sustainable steps.


handbook1smcreditcardsSpecial offer for Women on Business readers: purchase an e-version of my 240-page book on “Fifty-one Ways to Build your Community of Clients Online” for only $9.99 (use PayPal or your credit card to pay). 200 copies available. Use this discount code: womenonbusiness.

For instant download click to purchase

Learn more about this resource.

Categories : Uncategorized
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Here are my top five predictions in website trends. Believe me, there is so much information out there, but as someone who makes a living developing websites (and who has been doing so for the last 10 years), I highly recommend you configure your action plan for actively updating your website.

Hourglass

1) Go Mobile.
Have you created a mobile version of your website yet?

This should be as stripped out, clean code as possible, using basic XHTML tags and providing easy links and easier navigation.

mobisitegalore.com
mobify.me

It is possible, with most CMS systems (content management systems), to easily provide an auto-updated mobile version of your existing website. Ask your web developer for support on this.

2) Geo-location.
The web is moving the world back to your doorstep. Applications, coupons, listings, reviews, and businesses can be as simply found as a click on your mobile phone. Check trends on geo-locating and consider ways to extend your website with a local version, a community listing service, or leveraging Google Adsense and new mobile applications.

3) Open source.
Drupal, Wordpress, Joomla and open source content management systems are leading the way. If you are continuing to pay an ongoing monthly maintenance fee to your web designer, consider switching to a content management system that you can manage in-house. Note: I am a big fan of Drupal and run this as our installation of choice for our upgrading and new clients.

4) Microblogging.
Get used to posting status updates in 140 characters or less.

Twitter is great because of its advanced search function. I take very high advantage of the search capabilities of Twitter to find other green women in business who are interested in the same things I am.

A sample search:
http://search.twitter.com/search?q=green+business+women

You can then use the @username tag to send a message to specific people, or “follow” them for their updates.

In Advanced search, you also find Twitter users near specific locations (e.g. green business within 10 miles of Honolulu), which is another wonderful way to network with others in your local community.

http://search.twitter.com/advanced

or type in the following into the advanced search box:
http://search.twitter.com/search

green business near:Honolulu within:50mi

where you replace “Honolulu” with your own city

Cotweet is a service for multiple people using single Twitter accounts (such as for customer service).

There are also external services such as Seesmic.com (which recently acquired Ping.fm) where you can centralize your posts and publish to multiple locations.

5) Social networking.
Do you have a plan? Do you have a presence?
If you don’t have a listing now, when will you get one?
Here is a sample of all the places where I personally attempt to post: http://www.claimid.com/monicadear

Obviously, your job becomes easier when you have a service to aggregate your posts and auto-update to different locations. What about e-mailing directly to your blog? Look into http://www.google.com/search?&q=social+media+tips for other people’s ideas on how to best manage their flow of information.

Over the last year I’ve seen some interesting reactions to social sites. The bottom line, In My Humble Opinion, is that each post you create, or each item you #fb, #linkedin, or tweet is an additional potential source of leads, sharing, and connecting: as a women in business you cannot neglect this area of your outreach.

My partners at BergerLodise.com are organizing social media packages if you are interested in receiving a one-time report with tips or outsourcing your social media for a monthly fee.

handbook1smcreditcardsSpecial offer for Women on Business readers: purchase an e-version of my 240-page book on “Fifty-one Ways to Build your Community of Clients Online” for only $9.99 (use PayPal or your credit card to pay). 200 copies available. Use this discount code: womenonbusiness.

For instant download click to purchase

Learn more about this resource.

Categories : Communications
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Dec
24

FOCUS on the Future

Posted by: Monica S Flores | Comments (0)

Merry Christmas and Happy New Year, everyone!

The close of the year is an excellent time to do some reassessment and set a course for the new year.

If I could have you remember just one thing from all your web browsings, I’d like you to remember this:
FOCUS your efforts.

By FOCUS, I mean:

F – Follow your passions
O – Overcome obstacles
C – Continue your Growth
U – Understand Systems
S – Share your Knowledge

FOLLOW YOUR PASSIONS

Over your lifetime, the process of understanding and following your passions will help you identify and navigate towards your highest, most worthwhile achievements.

I’m a true believer in following your passions. There is something within you that you know, deep down inside, is your core “thing to do.” It’s your mission in life! It’s what gives you a sense of deep, fulfilled purpose, and if you do not accomplish this thing, you probably feel just a little bit uneasy or bad inside.

One way to help you understand your passion in life is by inventorying your life stories, in particular those stories where you truly enjoyed what you were doing. What are you most proud of? When were you doing something with your whole heart, soul, and every fiber of your being? Were there some instances, or events, or achievements, where you were most happy?

Exercise 1:
Richard Nelson Bolles’ “What Color is Your Parachute” is an excellent guide for this exercise. He challenges you to identify twelve “stories” of your life in great detail, even from your earliest childhood days. Then, he encourages you to identify the *VERBS* within the stories. For example, typical verbs for me include: organizing, connecting, educating, and empowering.

Once you know those three to five verbs that capture you at your personal best, it’s time to expand your life to include those occupations, activities, and volunteer options where you put those verbs into practice.

These could take the form of a Goals list, where you identify your top twenty goals for your life: these are items that you must accomplish for you to feel your life has been worthwhile.

It may take some time to narrow this list down, but now’s a great time to get started on your Top Twenty Goals.

Exercise 2:
Write down your goals on a piece of paper and carry it around in your wallet. Or declare them and refer to them at least once a day for the next month.

OVERCOME OBSTACLES

When I was a junior in high school, I went to summer music camp at Florida State University, where I took master classes with the piano professor in residence. He told me straight up that “You will never be a concert pianist”. He was right!

In retrospect, if I had believed in what I was doing with an unshakeable strength, I could overcome any obstacle, especially someone else’s opinion. If I truly believed, I would have even taken that statement as a challenge to prove my intent and I would have worked even harder to achieve. However, this particular teacher was right: he sensed, at some level, that I didn’t want to be (and would never become) a concert pianist.

I still play piano and I still love sharing music with others, but I’m not a professional musician.

Now, there is an interesting thought experiment here about the role of this teacher, the role of my own self-defined limitations, and the nature of an obstacle.

If, for example, I had been told since I was a young girl that I would always be successful, that I would lead a charmed life, that I would be able to do good in the world, and that I would be an agent for positive social change, then I would probably act in ways to fulfill that belief system. Obstacles would become challenges to overcome on the road map to my end destination.

If I had been told since I was a young girl that I would never achieve anything, that I would never amount to anything, that nothing I could ever do would make a difference, then, most probably, I would act in ways to fulfill that belief system! (including believing any potential obstacle)

What are your obstacles? What are your beliefs about what is possible and what is not? To what extent are you willing to believe your own reality, and to what extent may that change?

When we identify our values and goals, and when we start living in a way that supports those values and goals, we will find all kinds of resources and opportunities that match our desired result.

CONTINUE YOUR GROWTH

Does change scare you? If so, you’ll never be able to improve, and you’ll never be able to take advantage of new ways of thinking and new ways of doing something.

Change is scary! That’s just the way it is! No one liked to change their thought patterns or behavior, especially because as humans we are pre-programmed to desire routine and sameness.

That said, “if we’re doing what we’ve been doing, we’re going to get what we’ve been getting!”

If you’re not feeling like you’re achieving your full potential, then embrace change. Don’t be afraid of failure, and definitely don’t let fear get in your way. Fear, as my coach says, is “False Evidence Appearing Real.”

When you are thinking as a change agent, you are open to manifesting whatever the universe has in store for you. T. Harv Eker in his Secrets of the Millionaire Mind book, explains his definition of an entrepreneur as “someone who solves problems… for a profit!” When we incorporate entrepreneurial thinking into our basic mind-set (this might mean releasing any self-limiting or self-destructive thoughts), we start to see a world of opportunities: we start to see great ideas everywhere! We start to see an ability to change an existing product or service and make it better! Or we see a new product or service that we can create!

Exercise 3:
Change your routine around a little bit. Once every thirty days, incorporate something from your Goals list into your regular routine. Practice new habits! It takes ten times to get my son to try a new food and like it, so a new habit may certainly become part of your routine when you commit to it. Write down your routine on multiple pieces of paper and post them in conspicous places throughout your environment.

Changing your routine might be something as simple as taking an additional 15 minutes each day to take concrete steps towards your Goals, using your values to guide you.

You will be surprised at how much you embrace change, especially positive change, that brings you closer to your true self.

UNDERSTAND SYSTEMS

The world is made up of massive, interconnected, inter-related systems.

For example, capitalism is a system with creators, inventors, proucers, organizers, distributors, and consumers.

The ocean is a system with tremendous mini-systems including the wind, water temperatures, air temperatures, oceanic currents, water pressure, all kinds of bio-diversity from plankton to whales, etc.

Our own physical body is a system including the nervous system, the digestive system, the circulatory system, the skeletal system, the endocrine system, and thousands of other processes.

What affects one item affects other items. Once we understand how our actions and results “fit in” with the system that we are a part of, we achieve more clarity on our own skills and abilities. We achieve a greater understanding of the specific nature of what we offer. We utilize better knowledge on where we best “fit”.

In the United States, women of color in business are traditionally minorities: we are not usually in the majority of opinions, thoughts, or decision-making at our place of work. This means we have a fantastic opportunity to closely observe our own system, then use our knowledge to share with each other, communicate and brainstorm to actively change our system, where change is needed.

For example, if each of us pro-actively promotes an anti-discrimination policy, or if each of us actively works to gain a seat on the Board, or if each of us contributes some of our time, talent, and treasure to better our communities, we actively shape and create the systems around us.

SHARE YOUR KNOWLEDGE

If you’ve come this far, thank you. I appreciate your readership and I encourage you to take some of these ideas and make them real in your own life. Practice and then come back and report on what you’ve learned so you can share with the rest of this community.

I love sharing any knowledge that I’ve learned with other people and I hope that you, too, will feel comfortable sharing your own valuable, unique knowledge. You will be amazed at how receptive other people are to your message when it’s delivered straight from your values list.

So, to recapture the above: follow your passions, overcome anything that looks like an obstacle, always strive for continuous growth, understand the system that you are working within, and share your knowledge with others.

Exercise 4:
Send this link to someone that you trust and include a declaration of something you plan to achieve this year from your Goals list. This person will be a cheerleader for you and will help you achieve your goals… you will also inspire them to live with their values and goals in mind.

And come back and share with me what you’ve learned!

Categories : Career Development
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