NEWS AND INSIGHTS UPDATE:
What can women entrepreneurs teach us about customer service? Rieva Lesonsky of American Express OPEN Forum provides some specific lessons that women entrepreneurs are using to redefine customer service.
Some of the customer service techniques that women entrepreneurs are using might be considered byproducts of innately female characteristics. Whether or not that’s true, the important point is that these techniques are working and can be learned and used by anyone.
Reiva shares several ways that women are leading the new wave of customer service:
- It’s all about empathy.
- Most customers are women.
- It’s about more than just service.
- Collaboration matters.
- Being systemic is essential.
Rieva provides great details, advice from experts, and more in her full article, which you can read by following the link below. What is the top customer service lesson that you think women entrepreneurs can teach us? Leave a comment and share your thoughts.
Get the details: What Women Entrepreneurs Can Teach Us About Customer Service via www.openforum.com